Frequently Asked Questions
Everything you need to know about your Sugoi shopping experience.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. As our styles range from oversized streetwear to slim-fit couture, we recommend checking the 'Fit Notes' section for each individual garment.
What is your global shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location, generally taking 7-14 business days.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all Sugoi tags still attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Sugoi garments?
To maintain the longevity of our premium fabrics, we recommend washing inside out on a cold cycle and hanging to dry. Specific care instructions are printed on the internal label of every piece.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our real-time tracking portal.